Search

Frequently Asked Questions

Movie Questions

Q: When are new films and show times announced?
A: The new weekly schedule is typically announced on Tuesday evenings via the weekly email sent to all members and others who join the email list. Join our email list. The film schedule is also posted on the website.

Q: When are you getting this movie I see listed in the "New Release" A: section of Projections and on the posters in the lobby?
Movies listed in the "New Release" section of Projections are films BMFI would like to book and are actively trying to get, however we do not know when and if we will be able to screen these titles. Bookings for new releases are made on a week-by-week basis and are announced on Tuesday evenings. Check the website or call our hotline (610-527-9898) for the upcoming schedule.

Q: How long will this movie be playing?
A: Booking is done on a week-by-week basis. The new schedule is typically announced on Tuesday evenings and you can find it on our website or by calling the hotline at 610-527-9898.

Q: When are you going to get a new movie?
A: BMFI is contractually obligated by distributors to keep films as long as they are performing well at the box office. This sometimes makes it hard to get new movies.

Q: Do you have 15 to 20 minutes of previews?
A: No. At BMFI we only have five to seven minutes of previews before new releases and no previews at all for repertory films and special events, which begin promptly at the advertised show time.

Q: Why is the newspaper always wrong?
A: Show times change daily and so one must be sure to look at the newspaper for a specific day in order to get accurate show times for that day. If you are certain that a show time has been printed incorrectly in the Philadelphia Inquirer, and you can provide proof, BMFI will accommodate you with one free pass.

Q: How early should I come to make sure I get a good seat?
A: Seating is on a first come, first served basis. To ensure a good seat for popular movies on the weekends and for special events, we recommend that you arrive twenty minutes before show time.

Parking Questions

Q: Where can I park?
A: Detailed parking information can be found on the Parking page of the web site.

Movie Ticket Questions

Q: Where can I find the movie times if I do not have internet service?
A: Call the BMFI Hotline at 610.527.9898 for movie times.

Q: Why doesn't anyone answer the telephone?
A: The box office is staffed only during show times, and box office employees are not able to answer the phones during sell time. Sell time is the 45 minute window around individual show times (30 minutes before and 15 minutes after). If you leave a message, someone will call you back as soon as possible, but certainly within 24 hours.

Q: Can I buy tickets over the phone?
A: BMFI does not sell tickets over the phone with the exception of Mogul, Angel, and higher-level members who may reserve their tickets via telephone. Tickets may be purchased by visiting the BMFI website or by going directly to Movietickets.com.

Q: How do I purchase tickets online?
A: From the BMFI home page, you can browse the schedule and select the film you would like to see. From there, select the show time and you will be re-directed to Movietickets.com to complete the ticket purchase. You may also go directly to Movietickets.com and do a search for Bryn Mawr Film Institute.

Q: I had trouble purchasing tickets online. What do I do?
A: Check out our How to purchase tickets online instructions or call Movietickets.com at 1-888-440-8457. If the film is not showing up at all on the Movietickets.com website, contact Movietickets.com directly at 1-888-440-8457. We cannot resolve problems that occur on the Movietickets.com website.

Refunds and Exchanges Questions

BMFI Refunds policy can be found on the web site on the General Policies page.

Theater Questions

Q: How old is this building? When did this theater open?
A: The 1926 theater building's story can be found on the History page of the web site.

Concessions Questions

Q: What kind of oil do you use for your popcorn?
A: BMFI uses trans-fat free sunflower oil.

Q: Is your popcorn, oil, and butter Kosher? Is it vegan?
A: Yes, our popcorn, oil, and butter-flavored topping are all vegan and kosher.

Q: Is the butter topping real butter?
A: The butter topping is a trans-fat free artificial butter flavor made with soybean oil.

Q: Can I bring coffee or food from the café into the theater?
A: Anything purchased at Hot House Coffee may be brought into the theater with the exception of glass bottles.

Donation Questions

Q: How can I donate to the theater?
A: Thank you for asking! Information about the many ways to donate to BMFI and how you will be recognized for your gift can be found on the BMFI website under SUPPORT or you can Donate directly though our secure web site.

Q: My group is interested in getting a donation from Bryn Mawr Film Institute. Whom do I contact about this?
A: For donation requests, please call 610.527.4008 x 107.